Send an email to deletion@ooklo.com with “Data Deletion Request” in the subject line, from the address associated with your account. Provide the details needed to identify your account; if necessary, we may ask for a copy of a proof of identity (the rest of the document can be obscured). Requests are processed within 30 days. To exercise any other GDPR right (access, rectification, portability, objection), contact our DPO at dpo@ooklo.com.
Tag: Billing & Account
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What happens to my data if I cancel?
Your data is deleted from our systems within 90 days, and backups are purged within the following 60 days. Certain data is kept longer when required by law (billing: 10 years). The full schedule is in our Privacy Policy (https://ooklo.com/privacy).
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Is my data safe?
Yes. Your data is encrypted, hosted in Europe, and our access is strictly controlled. Details can be found in our Privacy Policy (https://ooklo.com/privacy).
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What payment methods do you accept?
You can pay by credit card (Visa, Mastercard, American Express, Diners) or via Link, the integrated fast payment service. Payments are processed by our secure payment provider, Stripe.
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Are unused emails carried over to the next month?
Email and SMS credits included in your plan are reset at each billing cycle and are not carried over.
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Can I cancel anytime?
You can cancel from your account settings whenever you wish. The cancellation takes effect at the end of the current billing period.
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How do I change my plan?
From your account settings, open the Subscription section and choose your desired plan.