Send an email to deletion@ooklo.com with “Data Deletion Request” in the subject line, from the address associated with your account. Provide the details needed to identify your account; if necessary, we may ask for a copy of a proof of identity (the rest of the document can be obscured). Requests are processed within 30 days. To exercise any other GDPR right (access, rectification, portability, objection), contact our DPO at dpo@ooklo.com.
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What happens to my data if I cancel?
Your data is deleted from our systems within 90 days, and backups are purged within the following 60 days. Certain data is kept longer when required by law (billing: 10 years). The full schedule is in our Privacy Policy (https://ooklo.com/privacy).
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Is my data safe?
Yes. Your data is encrypted, hosted in Europe, and our access is strictly controlled. Details can be found in our Privacy Policy (https://ooklo.com/privacy).
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What payment methods do you accept?
You can pay by credit card (Visa, Mastercard, American Express, Diners) or via Link, the integrated fast payment service. Payments are processed by our secure payment provider, Stripe.
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What happens when a contact unsubscribes?
Every email contains an unsubscribe link, and every SMS can be opted out by replying STOP. When a contact unsubscribes from a channel, Ooklo automatically removes them from your future sends on that channel. They remain in your customer file and can still be reached on other channels they are subscribed to.
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How do I know if my campaigns are performing?
Every campaign has its own report: opens, clicks, SMS delivered and read, social media interactions. Ooklo focuses on engagement rather than turnover, because most of your sales happen in-store and cannot be tracked with certainty. Engagement shows you if your message has reached your audience.
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Can I cancel a campaign after launching it?
A scheduled campaign can be cancelled or modified until the scheduled sending time. Once the sending process has started, it cannot be stopped; emails and SMS messages are dispatched within seconds. If you spot an error during sending, contact support to limit the impact.
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Why did my email go to spam?
The most common causes are: too many images in your email or keywords filtered as spam. Consider using the email cleaning tool to remove inactive contacts and sustainably improve your deliverability performance.
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Can I schedule my campaigns in advance?
Yes. When confirming your campaign, choose a future date and time. Scheduled campaigns appear on the Campaigns page. You can modify or cancel them up until the moment they are sent.
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Are my campaigns sent immediately?
Only if you choose to. Every campaign is reviewed and confirmed before any sending takes place. You can send it straight away, schedule it for a specific date and time, or save it as a draft to finish later.